This privacy policy explains how Royal Clean Co handles personal data in connection with its website and move-in and move-out cleaning services. It describes the data lifecycle from collection through use, disclosure, retention, and deletion.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
We may process your name, email address, phone number if provided, inquiry message, property and service scope details, and access or schedule preferences. We also process limited technical data such as server request metadata and browser or device information when you use the website.
We receive personal data when you submit a contact form, send an email, call us, or provide details during the inquiry and scheduling process. Technical data is generated automatically when you visit the website or interact with its pages.
Essential cookies support basic website functions, security, and technical delivery. Preference cookies help remember privacy-related choices so the site can apply them on later visits.
We use only essential cookies needed for site operation and cookies that store privacy preferences. If you disable cookies in your browser, some site functions may not work as intended, but the website should remain generally accessible.
We use personal data to respond to inquiries, review property and service scope details, confirm appointments and access arrangements, prepare quotations, carry out cleaning visits, complete handover communications, maintain security, and support technical operation of the website. We may also use data to manage records, handle follow-up questions, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, technical delivery, communication handling, and related operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, regulators, or other parties when required by law or when necessary to protect our rights, respond to lawful requests, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
You may ask whether we hold personal data about you, request access to it, and seek correction of inaccurate information. Where applicable, you may also object to certain processing or request deletion, subject to legal and operational limits that may require us to keep some records.
To protect privacy, we may ask for information needed to verify your identity before acting on a request. If a request is accepted, we will respond through a reasonable process and explain any part of the request that cannot be fulfilled because of legal or practical constraints.
We retain personal data for as long as it is needed for the purpose for which it was collected, including communication, quotation, scheduling, service completion, recordkeeping, security, and compliance. When data is no longer required, we delete it or anonymize it where appropriate, unless a longer retention period is needed for legal, accounting, or dispute-handling reasons.
When changes are material, we will update the policy text on the website and use reasonable means to draw attention to the update where appropriate. The revised version applies from its stated effective date.
Use the contact channels listed here for questions about this policy or the handling of your personal data.
